Product
What is a Dyler voice agent?+
An agent that can listen, speak, and finish a phone conversation. You describe the goal and the fields to collect; it asks for whatever is missing, then wraps up with a real hangup.
How is this different from an IVR?+
IVR forces keypad trees. Dyler agents understand natural speech, collect what is missing, and only follow the stages you defined — not DTMF menus.
How do I create an agent?+
Open a workspace, write the persona in plain language, pick a voice and language, and set stages plus hangup rules. The same definition runs in a browser test and on a live campaign.
Inbound and outbound — two products?+
No. One agent definition. Allot a number for inbound, or start a campaign for outbound. History, recordings, and captured fields live in the same workspace.
Can it replace my whole call center?+
No. It takes repetitive, high-volume work — booking, qualification, reminders, status — and frees people for calls that need judgment.
What languages can it speak?+
You lock language on the agent so inbound and outbound stay in the voice you configured. Contact us if you need a locale that is not on your workspace yet.
Operations
Can I connect an existing phone number?+
Numbers are allotted per workspace from admin settings. Contact us if you need to bring a number you already own.
Do you record calls?+
Yes — every run stores a mixed recording, a transcript, captured fields, and a disposition. You control who can open them.
Can humans take over a live call?+
Yes. Listen as the run progresses and step in when judgment is needed. The person who takes over gets fields and transcript, not a blank transfer.
How do campaigns and retries work?+
Upload an audience or start from contacts. Pacing, retries, and voicemail stay on the campaign. The agent hangs up once; disposition is stored on the run.
What happens after hangup?+
The workspace keeps recording, transcript, captured fields, and wrap-up. Operators review 100% of calls — not a sampled handful.
Can I test before a live number?+
Yes. Browser-test the same persona and stages you will put on a campaign. Catch missing fields before a caller hears them.
Billing
How does billing work?+
Each plan includes a fixed number of minutes and phone numbers per month, billed monthly. Minutes reset each billing period; unused minutes don't roll over.
What happens if I go over my included minutes?+
Contact us to move to a higher tier or arrange a custom plan. We’ll work with you before anything is interrupted.
Can I change or cancel my plan?+
Yes, anytime from billing settings. Changes take effect at the start of your next billing period; cancellation stops future charges immediately.
Are agents and contacts limited?+
No. Every plan includes unlimited agents and contacts. What scales is minutes and allotted numbers.
Do you offer a custom / high-volume plan?+
Yes. If you need more than 10 numbers or 8,000 minutes, contact sales for a custom volume.
Trust & access
Is listening always on?+
No. The agent only hears a call after it is placed or received. Nothing is always-on in the background.
Who can open recordings?+
Access follows workspace roles you assign. Recordings, transcripts, and contacts stay scoped to that client.
Is this white-label?+
Yes. Your brand on the workspace, your caller ID on the wire, your numbers allotted from admin.
Do you claim SOC 2 or HIPAA out of the box?+
No. We don’t invent badges. Workspaces are isolated and listening is session-based. Talk to us about your compliance needs.
Still stuck? Contact sales