Answer every inbound linewithout a keypad tree
Hold queues and keypad trees dump callers or force a human to ask the same three questions again.
- 01Greet in the voice and language you configured
- 02Classify intent from natural speech
- 03Capture name, reason, and callback fields
- 04Book, route, or wrap on the same turn
- 05Hand off with transcript when a person is needed
- 06Write disposition back to the workspace after hangup
After hours and overflow covered with the same persona you test in the browser.
Overflow and after-hours stay on-brand. Transfers arrive with a transcript, not a cold line.
Open this use case →Offer slots, confirm, andstop the phone tag
Front desks live in phone tag: offer a slot, miss the callback, re-key the booking.
- 01Confirm identity and reason for calling
- 02Check eligibility or visit type if required
- 03Offer available slots and lock the one they pick
- 04Confirm details back to the caller on the line
- 05Write confirmation and disposition to the workspace
- 06Trigger reminders from the same agent definition
Reschedules and no-show reminders use the same agent definition.
Humans only step in when a patient needs a person — not to recite times.
Open this use case →The hard first conversation happensbefore a human sees the lead
Salespeople burn mornings on leads that were never going to buy.
- 01Place the first conversation automatically
- 02Ask discovery questions in plain language
- 03Collect intent, budget, and timeline as fields
- 04Score readiness before a human opens the record
- 05Route only ready leads — with recording attached
- 06Leave a clear disposition for every no-fit
Start from a campaign, CSV, or the moment a lead is created.
Every new lead gets a first conversation before a human sees the record.
Open this use case →Screen for language, experience,and availability on the line
Screening calls repeat the same checklist while recruiters skip the obvious no’s too late.
- 01Ask language, experience, and availability on the line
- 02Confirm role fit with one follow-up question
- 03Capture structured fields on wrap-up
- 04Leave a recording so a recruiter can skip or shortlist
- 05Flag hard no’s before a human reviews
- 06Reuse the same persona for browser tests and live lists
Same agent for a browser test and a live outbound list.
One persona for a browser test and a live outbound list.
Open this use case →Outbound at volume withouta second dialer
Volume outbound usually means a second dialer, messy retries, and no usable disposition.
- 01Upload an audience or trigger from a contact event
- 02Pace dials so volume stays controlled
- 03Retry and leave voicemail on the campaign
- 04Speak the reminder or win-back in your brand voice
- 05Hang up once and store a reportable disposition
- 06Keep recording and fields on every completed run
One campaign graph. Many hops. Artifacts on every run.
Carts, renewals, collections, and no-shows run on the same control plane.
Open this use case →Resolve routine questions;escalate with context
Routine status still sits in a queue while messy issues get a blank transfer.
- 01Resolve order status, onboarding, or account questions
- 02Verify the caller without a long keypad tree
- 03Complete the checklist on the same call
- 04Escalate when judgment is needed
- 05Hand a person the fields and transcript
- 06Close the run with a clear disposition
Hybrid by design: the agent takes volume, humans take nuance.
Volume stays automated. Nuance stays human — with context attached.
Open this use case →
