Support · Service
Answer every inbound line without a keypad tree
Callers say why they rang. The agent captures intent, books or routes, and wraps up — or hands a person a transcript instead of a blank transfer.
Problem
Hold queues and keypad trees dump callers or force a human to ask the same three questions again.
On the call
- Greet in the voice and language you configured
- Classify intent from natural speech
- Capture name, reason, and callback fields
- Book, route, or wrap on the same turn
- Hand off with transcript when a person is needed
- Write disposition back to the workspace after hangup
Outcome
Overflow and after-hours stay on-brand. Transfers arrive with a transcript, not a cold line.
After hours and overflow covered with the same persona you test in the browser.
Other motions
Appointment booking
Offer slots, confirm, and stop the phone tag
Lead qualification
The hard first conversation happens before a human sees the lead
Recruitment screening
Screen for language, experience, and availability on the line
Reminders & win-backs
Outbound at volume without a second dialer
Status & support
Resolve routine questions; escalate with context